Frequently Asked Questions                   FAQ




Q: Does the price include set up and delivery?

A: We do have a free delivery area, additional fees may apply for areas farther out.  After you add your items to the cart and put in your zip code our system will let you know if there is a delivery charge or not. Remember prices do not include sales tax.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. For example if you are a hour away from our location, that's 4 hrs drive time for us to deliver and pickup. When you put your zip code in (after you have added an item in your cart) the system will tell you how much the delivery fee will be. You may not even have a delivery fee as we do have a free delivery radius.

Q: Does the standard 4 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play. We go by the times on the rental agreement that you provide to us for setup and pickup. For pickup we do not always arrive exactly at your end time unless you are at a park. We need to know if your event is being held at a park or location where we must pickup by a certian time we need to know as it affects our schedule.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1 - 4 hours before the rental time begins. If we have a lot of rentals that day we may ask if we can deliver a day in advance, at no additional cost to you of course. We will call a day or two in advance to confirm and give you a on hour time window of when we will arrive for setup. We do have other deliveries to make as well so please make sure that you are ready for us during the time window provided and that the setup area is ready to go. Please don't ask our technicians to cut any tree limbs or clear the area. Once the unit is setup we will not move it to another location. Our technicians will go over all the safety rules with you prior to leaving.   

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump will be clean when you get it. Hop N Party, LLC cleans and disinfects after every rental. We do sometimes clean onsite since we do rent our inflatables out multiple times. If this is the case we will arrive in plenty of time to setup, clean and disinfect the equipment prior to the start of your event. 

Q: Do we have to keep the inflatable plugged in the entire time?

A: Yes. A blower keeps air in the bounce house the entire time. Once unplugged they deflate. That´s why we require an outlet within 100´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We do setup in parks dependning on the time of year. For park jobs it's best to call us. Also please keep in mind most parks do NOT have electricity. If you want to set up at a park, you may have to rent a generator. We rent generators at a resonable cost. If you provide your own generator you are solely responsible for power related issues. 

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: If you cancel for any reason other than severe weather there will be no refunds. During periods of severe weather ( rain, high winds, etc.), we reserve the right to cancel your reservations. If conditions are not too severe, we will give you the option of keeping the rental or not. IF YOU CANCEL, A RAINCHECK WILL BE ISSUED ONLY IF THERE IS INCLEMENT WEATHER DURING THE TIME OF THE RENTAL. A RAIN CHECK GOOD FOR 365 DAYS AND APPLY YOUR FULL DEPOSIT TOWARDS YOUR FUTURE RENTAL. IF YOU DECIDE TO KEEP THE UNIT FOR THE TERM OF THE RENTAL AGREEMENT THERE WILL BE NO REFUNDS.  

Q: Do you require a deposit?

A: Yes all orders require a 30% Non refundable deposit prior to your reservation. The remaining balance is due upon delivery.

Q: What about the big inflatables? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 1200 pounds so we need a clear path with ample room. For most of our bounce houses or water slides a standard size gate with a path to the setup area as large as the gate we are good to go. We will not go up any steep hills or steps. If you are concerned about access to or your setup area, please call our office to discuss. 

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Still have a question? Call or Write: info@hopnparty.biz  (512) 745-0201

 

 
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